(Legal) · privacy policy
Private, as standard.
What we collect through this site, why, who touches it, and the rights you hold - written to be read, not to exhaust you.
We collect what you choose to send us, we use it to reply and to do the work, we share it only with the services that keep the lights on, we never sell it, and you can ask us to correct or delete it at any time.
(01)Who we are
Neo Optic Limited is responsible for the personal information described in this policy. We trade as neo optic and are registered in England and Wales under company number 04866366. Our registered office is 3 Tillyard House, 70-72 St Georges Street, Norwich, Norfolk, NR3 1AB. For privacy questions or requests, email talk@neooptic.com or write to our registered office.
(02)What we collect
If you contact us through this site we receive what you type: typically your name, email address, phone number and message. If we then work together, we hold the correspondence and details that naturally follow. Our hosting infrastructure also keeps standard technical server logs (such as IP addresses) for security and diagnostics.
(03)Why we use it
To reply to you, to provide and improve our services, to keep proper business records, and to meet legal obligations. In legal terms our lawful bases are legitimate interests, the performance of a contract, and consent where we ask for it. We do not use your information for automated decision-making, and we do not sell it - to anyone, ever.
(04)Who we share it with
eUKhost hosts this website on UK infrastructure. We use Twilio SendGrid to email your enquiry to our team and send a confirmation to the email address you give us. The enquiry email includes the contact details and message you submit. UK website hosting does not mean all email processing takes place in the UK. You can contact us for details of how your enquiry is handled.
(05)How long we keep it
Enquiries: as long as needed to deal with them and a reasonable period after. Client records: for the life of the relationship plus the periods UK law expects for business and tax records. When information is no longer needed, it is deleted.
(06)Your rights
Under UK data protection law you can ask for a copy of your information, ask us to correct or delete it, restrict or object to our use of it, and ask for it in a portable form. Email talk@neooptic.com and we will normally respond within one month. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.
(07)Security
We use technical logs to investigate faults and protect the website and enquiry form. These can include IP addresses and email delivery details, such as names and email addresses. See our cookie policy for how the form is protected in your browser.
(08)Changes
If this policy changes, the date below changes with it - and for anything material, we will say so plainly rather than hide it in a diff.
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